Clearing your browser cache shouldn’t be a routine as you work with your pages, pop-ups, and other tools—but in some cases it’s necessary for troubleshooting purposes. Here’s how you can clear your cache (and cookies) in our supported browsers:
Google Chrome
Step 1: Navigate to Chrome’s options for clearing browser data.
Simply paste the following URL in your browser bar:
chrome://settings/clearBrowserData
Step 2: Select the data you’d like to clear—as well as the affected time period.
We recommend choosing the default Browsing history, Cookies and other site data, and Cached images and files from the list of options (if it doesn't resolve your issue, try also clearing elements under the Advanced tab). Next, you’ll want to choose the time period from the drop-down menu—we recommend selecting "All time" in most cases. When you’re all set, hit the Clear data button to complete the process:
After your clear your browsing data, quit and restart Chrome.
Safari
Choose Clear History… from the Safari menu. Then, choose the time period for which you’d like to clear website data, as shown below:
Quit Safari and re-open it to complete the process.
Firefox
Step 1: Open Firefox’s clear history options.
Navigate to History > Clear Recent History from the menu bar. If you do not see the History menu, you may need to press Alt on your keyboard.
Step 2: Choose your time and data settings.
Choose the time period for which you’d like to clear data. Then, choose the data you'd like to clear under the Details section, as shown below:
When you’re all set, quit and re-open Firefox to complete the process.
Microsoft Edge
In your Hub settings (in the top right corner), click the History icon. Then, choose Clear all history.
Choose to clear Browsing history, Cookies and saved website data, Cached data and files, and Tabs I've set aside or recently closed.
To complete the process, close out all browser windows and reopen them.
(Updated January 23, 2019)
Please let us know if you have additional questions.
You can always file a support ticket if you have additional questions by clicking the ? support button at the top-right corner of your account dashboard or by clicking here to file a support ticket.