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What's New Getting Started Drag and Drop Standard Builder Integrations Center

Why didn't I receive a Welcome Email after I purchased my plan?

You should receive the following Welcome Email within 10 minutes of your purchase:

You should receive a Welcome Email within 10 minutes of your purchase

If you have not received a welcome email:

  • Check your Spam folder first.

If you have not received your welcome email, please check your spam folder. Your welcome email contains several links, so sometimes spam filters incorrectly mark the email as spam.

  • There may have been a typo in your registration.

If you still haven't received your email after 10 minutes, this is often because there was a misspelling in your email address during purchase. We are happy to look into this for you! Please file a support ticket and tell us:

      • Your full name (First and Last)
      • What type of plan you purchased
      • What credit card you used for your purchase
      • What your account email should be


Please let us know if you need anything further.

You can always file a support ticket if you have additional questions by clicking the Support button in your dashboard shown here or clicking here to file a support ticket.


(Updated 12/16/15)

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