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What Does “Can’t Reach Leadpages Server!” Mean?

 

The above error message means that your server could not reach ours.  

It’s generally much safer to use the Leadpages-hosted version of your pages, but if you’re using our Leadpages Connector Plugin on WordPress, or hosting your Leadpage yourself, you may see this error come up if there is some sort of issue with your server not being able to connect to ours. This is sometimes caused by network issues, a conflict with another WordPress plugin (this is rare, but can happen), or some sort of server misconfiguration on your side.

Troubleshooting steps
Step 1: Make sure that you're running the latest versions of both WordPress and the Leadpages WordPress Connector Plugin.

Step 2. Make sure that you’re using the latest versions of all your WordPress plugins.

An old or outdated plugin can conflict with our Leadpages plugin. We’ve seen instances in which customers were using plugins that hadn't been updated by the plugin developers for over two years. We recommend you:

Go through all of the plugins that you have installed on your site and...

  • Deactivate and delete any that you're not actively using
  • Look for and perform updates for any that you do use regularly
  • Isolate which (if any) plugin is causing a conflict.  We know that this can be a bit painful (depending on how many are installed), but sometimes it's necessary to go through and temporarily deactivate everything except the Leadpages WordPress Connector Plugin and then turn the others back on one-by-one to find the one that's causing the issue. Once we know which plugin is conflicting with ours, we can sometimes get them to “play nicely” with one another, but first we have to figure out which one it is. 

Step 3: Provide additional information for our engineering team to investigate further.

If the first two steps do not resolve your issue, please file a support ticket, as we will probably need to have one of our engineers look into this for you.  It's helpful when you provide as much detail as possible, as it saves time and helps us get to the bottom of your issue more quickly!  :) 

In order for us to investigate further please provide:

WordPress Access Info: 

Website URL: e.g. http://www.leadpages.net

Admin URL: e.g. http://www.leadpages.net/wp-admin

Admin Login: admin 

Admin Password: password

 

FTP Access Info: (Note that this is not the same as your cpanel access)

FTP Connection Type: FTP / SFTP / FTPS 

Server Port: 21 / 22 or other 

FTP Connection URL: ftp://ftp.server.com 

FTP Username: admin 

FTP Password: pasword 

FTP Directory: /www/html/ (this is optional)

PLEASE NOTE: The FTP URL is not always the same as domain. It can be something like this: ftp://ftp.domain.com. Also note that Secured FTP connections (SFTP & FTPS) are strongly preferred over FTP. If possible, we'd love to have any Apache Error & Access Log files. (There are 2 of these files on every WordPress installation and you can access them via your file manager and/or FTP).

 

(Updated 06/27/16)


Please let us know if you have additional questions.

You can always file a support ticket if you have additional questions by clicking the Support button in your dashboard shown here or clicking here to file a support ticket.

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